Shipping Policy
Processing Times
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
If the shop is in 'Vacation' mode, the amended processing times will be clearly stated on the website's announcement bar.
Once your order is shipped, you will receive a shipping confirmation. Please note, as we aim to have orders processed efficiently, all sales are final and no cancellation for any items will be accepted.
Domestic Shipping (Australia)
For Domestic standard post, once the order has been dispatched via letter post and it will take up to 2-6 business days to arrive. If you're located within Victoria delivery will take approx. 2-4 business days. Interstate orders will take approx. 3-6 business days. You can use this tool to get an estimate on the expected delivery date, based on your order dispatch date.
If you have selected Registered or Tracked post, you will receive a tracking number when your order has been dispatched. The above expected delivery dates still apply. Within Australia, Registered post will require a signature on delivery.
If you have selected Express post, once the order has been dispatched via letter post and it will take up to 1-4 business days to arrive. You will also receive a tracking number when your order has been dispatched.
We offer Free Shipping on all orders within Australia over $150 AUD. Orders below this threshold will incur a standard shipping fee, calculated at checkout.
In the event of non-delivery of an order for which Registered, Tracked or Express post has been selected, the circumstances fall beyond our purview. Please contact Australia Post directly for assistance in locating your order. Should the situation arise where the order is undelivered and subsequently returned to our facilities, we will initiate a refund for the order value, exclusive of associated shipping costs.
International Shipping
For International standard shipping, once the order has been dispatched it will take up to 15-30 business days to arrive. Please note delivery timeframes are estimations and overseas disruptions can result in deliveries taking longer than usual. You can use this tool to get an estimate on the expected delivery date, based on your order dispatch date.
If you have selected Tracked post, once the order has been dispatched via letter post and it will take up to 5-9 business days to arrive. You will also receive a tracking number when your order has been dispatched.
We offer Free Shipping on international orders within the US, Canada and New Zealand over $200 AUD, excluding orders bulk orders over $350 AUD. For orders over $350 AUD, shipping rates will be applied based on package weight, dimensions, and destination.
In the event of non-delivery of an order for which Tracked post has been selected, the circumstances fall beyond our purview. Please contact your local postal service directly for assistance in locating your order. Should the situation arise where the order is undelivered and subsequently returned to our facilities, we will initiate a refund for the order value, exclusive of associated shipping costs.
Customs Fees
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get customs fees when they arrive in your country.
Customer Responsible for RTS Costs
If an order is returned to us due to an incorrect shipping address, refusal to accept delivery, or failure to collect from the carrier, the customer is responsible for the cost of re-shipping the order. If the customer prefers a refund instead, the original shipping fee will be deducted from the refund amount.
Product Availability – UK & Europe
Certain products offered on our website are not available for purchase or shipping to the United Kingdom and Europe due to the complexities of VAT regulations. We reserve the right to restrict sales and shipments to these regions at our discretion.
Contact
In the unlikely event that you do not receive your order after these estimated delivery timeframes, please contact us at hello@happymailstudios.com